Contact Us

We're here to help! If you have any questions about your order, our products, shipping, returns, or anything else, feel free to reach out to us.

Customer Support

Business Name: Velvet Grid

Email: contact@velvetgrid.store

Business Address:
B-16/202 Tiwari Campus West End Road.
Meerut Cantt, Meerut 250001
India

Business Hours:
Monday – Saturday: 7:00 AM – 9:00 PM (IST)
Sunday: Closed

Order Support

When contacting us about an order, please include:

• Your Order Number

• The email address used to place the order

• A brief description of your issue

This helps us resolve your request as quickly as possible.

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.

Business Information

Velvet Grid is an online print-on-demand apparel brand. Since every product is made to order, production begins shortly after your order is confirmed.

Need Help?

For questions regarding shipping, returns, refunds, or cancellations, please refer to our respective policy pages. If you still need assistance, our support team will be happy to help.

Thank you for choosing Velvet Grid. We appreciate your support and look forward to serving you.