Terms Of Service

Terms of Service

Effective Date: 06-07-2026

Welcome to Velvet Grid. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • All information provided by you is accurate and complete.

2. Account Terms

If you create an account with Velevet Grid, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account credentials confidential.

  • Be responsible for all activities that occur under your account.

  • Notify us immediately of any unauthorized access or suspected security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

3. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

  • Prices may change without prior notice.

  • Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.

  • Payment must be completed using one of our accepted payment methods before your order is processed, unless Cash on Delivery (if offered) is selected.

  • We reserve the right to cancel or refuse any transaction suspected of fraud, unauthorized activity, pricing errors, or misuse.

4. Product Descriptions

We strive to ensure that product descriptions, specifications, pricing, images, and other information are accurate.

However:

  • Product colors may vary depending on your device's display.

  • Minor differences in appearance, packaging, or specifications may occur.

  • We do not guarantee that every product description is completely free from errors.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Order Acceptance

Your order constitutes an offer to purchase products from Velvet Grid.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to product unavailability.

  • Cancel orders affected by pricing or technical errors.

  • Cancel suspected fraudulent or unauthorized orders.

  • Limit quantities purchased per customer.

If your order is cancelled after payment has been received, an appropriate refund will be initiated.

6. Shipping and Delivery

We aim to process and dispatch orders promptly.

  • Estimated delivery timelines are provided for convenience only.

  • Delivery times may vary depending on location, courier availability, weather, public holidays, or unforeseen circumstances.

  • Shipping charges, if applicable, will be shown during checkout.

  • Risk of loss and ownership of products passes to you upon successful delivery.

If your order is delayed, we will make reasonable efforts to keep you informed.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Generally:

  • Return requests must be submitted within the eligible return period specified in our policy.

  • Products must be unused, in their original condition, and include all original packaging unless the item is defective or damaged.

  • Certain products may not be eligible for return due to hygiene, customization, digital delivery, clearance sale, or other reasons disclosed at the time of purchase.

  • Approved refunds will be processed to the original payment method or another suitable method, as applicable.

  • Refund processing may take up to 3-7 business days after approval.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Videos

  • Text

  • Website design

  • Icons

  • Software

is owned by or licensed to Velvet Grid and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Violate any applicable laws or regulations.

  • Interfere with the operation or security of the website.

  • Attempt unauthorized access to our systems.

  • Upload viruses, malware, or harmful code.

  • Use automated tools to scrape or copy website content without authorization.

  • Engage in fraudulent transactions.

  • Impersonate another individual or entity.

  • Infringe upon the intellectual property or other rights of any person or organization.

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where appropriate.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Velvet Grid shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

  • Our total liability for any claim relating to a product or order shall not exceed the amount paid by you for the relevant order.

  • We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, government actions, internet failures, or courier disruptions.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

11. Disclaimer of Warranties

Except as required by applicable law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be free from errors or viruses.

  • Products will meet every individual expectation beyond the descriptions provided.

12. Indemnification

You agree to indemnify and hold harmless Velvet Grid, its owners, employees, affiliates, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising out of:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of applicable laws or the rights of any third party.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective upon publication on this website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of the website, or any transaction with Velvet Grid shall be subject to the exclusive jurisdiction of the competent courts located in Meerut, UP, India, unless otherwise required by applicable law.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Velvet Grid

Email: contact@velvetgrid.store

Customer Support Hours: 7:00 AM-9:00 PM

We will make reasonable efforts to respond to your inquiries promptly.