Privacy Policy

Effective Date: 07-07-2026

Welcome to Velvet Grid . We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely through our payment partners; we do not store complete card details)

• Order history

• Any information you voluntarily provide through customer support or contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Website usage data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products and services

• Process payments

• Provide customer support

• Send order confirmations and shipping updates

• Respond to inquiries

• Improve our website and services

• Personalize your shopping experience

• Detect and prevent fraud or unauthorized activities

• Comply with legal and regulatory obligations

• Send promotional emails or marketing communications (where permitted by law). You may opt out at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences

• Keep you logged into your account

• Maintain your shopping cart

• Analyze website traffic

• Improve website functionality

• Measure marketing performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Third-Party Services

We may share your information with trusted third-party service providers only to the extent necessary for operating our business.

These may include:

• Payment gateway providers

• Shipping and logistics partners

• Website hosting providers

• Analytics providers

• Marketing and email service providers

• Customer support platforms

• Fraud prevention and security providers

These service providers are authorized to use your information only as necessary to provide services on our behalf and are expected to protect your information appropriately.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

5. Payment Information

Payments are processed by secure third-party payment providers. We do not store your complete debit card, credit card, or banking information on our servers unless specifically required for authorized payment methods.

Please review the privacy policies of the payment providers you use.

6. Data Security

We implement reasonable technical, administrative, and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Secure website encryption (HTTPS/SSL)

• Restricted access to customer information

• Secure payment processing

• Regular monitoring and security practices

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Provide customer support

• Maintain business records

• Meet legal, tax, accounting, and regulatory obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

8. Customer Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Request information about how your personal data is processed

• Raise concerns regarding the handling of your personal information

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Compliance with Indian Laws

We are committed to handling personal information in accordance with applicable laws and regulations in India, including relevant data protection and information technology laws as applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page along with the revised Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store Name: Velvet Grid

Email: Contact@velvetgrid.store

Phone (Optional): +91 9084919515

We will make reasonable efforts to respond to your inquiry in a timely manner.