Frequently Asked Questions

1. How long does shipping take?

Orders are printed after they're placed and usually ship within 1-3 business days. Delivery across India typically takes 3–10 business days, depending on your location.

2. Do you offer returns or refunds?

We accept returns only for damaged, defective, or incorrect items. If you receive a faulty product, contact us within 7 days of delivery with photos, and we'll make it right.

3. Can I exchange my order for a different size?

Yes! If you've received the wrong size due to our error, we'll arrange a replacement. Please refer to our Size Guide before placing your order.

4. What fabric do you use?

Our apparel is made from premium-quality cotton blends selected for comfort, breathability, and durability. Fabric details are listed on each product page.

5. Will the print fade after washing?

No. We use high-quality print-on-demand technology designed to deliver vibrant, long-lasting prints when cared for properly.

6. How should I wash my printed apparel?

  • Wash inside out
  • Use cold water
  • Mild detergent only
  • Do not bleach
  • Avoid direct ironing on the print
  • Air dry for best results

7. Are your products made after I order?

Yes. Every item is printed on demand, which helps reduce waste and ensures every order is made specifically for you.

8. How do I choose the right size?

Each product includes a detailed Size Guide with measurements. We recommend comparing it with your favorite T-shirt before ordering.

9. Can I cancel or modify my order?

Orders can only be changed or cancelled before production begins. Contact us as soon as possible after placing your order.

10. Do you deliver across India?

Yes! We deliver to most locations across India through trusted courier partners.

11. How can I track my order?

Once your order is shipped, you'll receive an email with your tracking number and a tracking link.

12. What payment methods do you accept?

We accept major Credit/Debit Cards, UPI, Net Banking, Wallets, and other secure payment options available at checkout.

13. Is Cash on Delivery (COD) available?

If you offer COD:

Yes, Cash on Delivery is available for selected locations.

14. Are your products unisex?

Most of our designs are unisex and designed for a comfortable everyday fit. Please check the size chart for the best fit.

15. Do you restock sold-out designs?

Some collections are restocked, while others are limited edition. Follow us on social media or subscribe to our newsletter for updates.

16. How can I contact customer support?

You can reach us through our Contact Us page or email us at contact@velvetgrid.store. We typically respond within 24 hours.